SHIPPING POLICY
Saint James is pleased to offer shipping services to destinations within the United States and internationally. Please review the following information regarding order processing times, shipping methods, and delivery.
Order Processing
All orders are processed during our standard business hours, Monday through Friday, excluding public holidays. Please allow 1 to 2 business days for us to process and prepare your order for shipment. You will receive a shipping confirmation email with tracking information once your order has left our fulfillment center.
Shipping Methods and Delivery Times
We partner with reliable carriers to deliver your orders. The following shipping options are available at checkout. Delivery times are estimates and commence from the date of shipment, not the date of order placement. Transit times may vary depending on the destination and carrier.
- Standard Shipping: Typically delivered within 3-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
Please note that we do not ship orders on Saturdays, Sundays, or public holidays.
Shipping Destinations
We currently ship to numerous countries worldwide. Shipping costs and delivery timelines will be calculated and displayed at checkout based on your selected delivery address.
Shipping Confirmation and Order Tracking
Once your order is shipped, you will receive an automated email containing your tracking number and a link to monitor your package’s progress. Please allow a few hours for the tracking information to become active on the carrier’s website.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your items, your selected shipping method, and the delivery destination. The final shipping cost will be displayed clearly before you complete your purchase.
Customs, Duties, and Import Taxes
For orders shipped outside of the United States, the recipient is considered the importer of record and must comply with all applicable laws and regulations of the destination country. Any customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. Saint James has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.
Damaged or Lost Packages
Saint James is not liable for any packages that are lost, stolen, or damaged after they have been shipped and a tracking number has been provided. Please contact the shipping carrier directly to initiate a trace or claim if you experience any issues with delivery. If your order arrives damaged, please contact us immediately.
Returns
Please refer to our Return Policy for detailed information on returns and exchanges.
Policy Changes
Saint James reserves the right to modify this shipping policy at any time. Any changes will be posted on this page.
For any questions regarding shipping, please visit our website at stjameswear.com for assistance.